Two parallel tracks from day one one for the project, one for the people. The 7Ds structure the delivery. The 5Cs drive the behaviour change. Without both, culture will eat your tech for breakfast.
The most common failure mode is not a bad implementation. It is a well-executed solution to the wrong problem. Requirements assumed rather than investigated. Scope driven by what could be sold rather than what was actually needed. A business case built on aspiration rather than evidence.
The second failure mode is a correctly scoped project that never achieves adoption. Training delivered at go-live and never repeated. Stakeholders who were informed rather than involved. A system that works technically but that the function works around rather than with.
Two tracks, one journey. The 7Ds and 5Cs run in parallel from the very beginning, not sequentially. Change management is not something you add before go-live. It starts when the project starts.
Projects delivered across the full spectrum: off-the-shelf software, custom builds, workflow automation, and process change without technology. The method applies to all of them.
Delivered and scaled CLM platforms including integrations with other enterprise systems. End-to-end: from requirements and vendor selection through configuration, testing, rollout, and adoption.
50,000+ contracts · 20,000+ per year · under 24 hours initiation to executionLed replacement of a legacy eBilling platform, becoming the backbone for legal spend analytics and management across the function.
50,000+ invoices per yearDesigned and delivered multiple workflow applications covering patent search, infringement reporting, copyright management, and IP litigation approval processes.
Multiple applications across Legal and IPBuilt an internal matter management solution as a replacement for a paid vendor platform that was not delivering adoption. Designed, built, and launched within months.
5,000+ matters annually · still running eight years laterMulti-year global programme across seven divisions. Unified seven divisional processes into a single agreed process with defined step-outs. Streamlined IP law rules, improved reporting and dashboards, and overhauled UI/UX.
7 divisions · one harmonised processLed an RFP and piloting process for a contract analytics solution. The piloting results did not demonstrate sufficient return on investment to justify proceeding. The recommendation was not to implement. That recommendation held.
The right outcome is not always a go-live.The 7Ds and 5Cs do not sit neatly inside the Deliver phase. They begin much earlier. Define and Discover map directly to the diagnostic work done in the Stream Diagnostic. Decide and Design connect to Stream Design. The Develop, Deliver, and Democratise phases are where the Deliver phase of the Continuous Operating Model is executed. And the 5Cs run from the very first conversation, adjusting and deepening as the project moves through each phase.
Operate is where it all lands. A solution that reaches Stream Operation in good shape with users who are confident, a function that owns it, and metrics that prove its value is what success actually looks like. Getting there requires all four phases to have been done properly.
The Stream Diagnostic is where requirements get defined properly. It is what makes everything that follows more precise, more likely to land, and more likely to hold.
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